TERMS &
CONDITIONS

1.⁠ ⁠Booking a Session
1.1 The quickest and most convenient way to book a session is through our online booking system. Bookings can also be made in person at the facility or over the telephone. 1.2 A customer will be classified as an associate member after providing their details and will be able to book sessions. 1.3 Up to six people can use a simulator bay at a time, unless otherwise specified. 1.4 The minimum booking length is 60 minutes. The maximum booking length is 3 hours, unless otherwise agreed upon by Slice Hospitality Ltd. 1.5 Prices for simulator bay usage may vary depending on the time of day, day of the week, and any ongoing promotions. Current pricing will be displayed on our website and at the facility. 1.6 Bookings for lessons, club fittings, or events may have different booking durations and pricing structures, as specified at the time of booking.

2.⁠ ⁠Gift Cards
2.1 Gift cards are valid for 12 months from the date of purchase, unless otherwise stated. 2.2 Gift cards can be purchased online, in person, or over the phone. Gift cards are sent via email. Customers will require the email address of the recipient of the gift card. 2.3 Gift cards cannot be exchanged for cash. No change or refund will be given. 2.4 Gift cards may be used for session time of a higher value, upon payment of the difference. 2.5 Gift cards will not be replaced if lost, damaged, or stolen. 2.6 Gift cards are subject to verification at the time of presentation. 2.7 Gift cards are only valid at Slice Golf Oxford. 2.8 In the event of any dispute regarding a gift card, the decision of Slice Hospitality Ltd is final. 2.9 Slice Hospitality Ltd reserves the right to amend these terms and conditions without prior notice. 2.10 When you present your gift card, we will exchange it for services to the value of the card. 2.11 Gift cards remain the property of Slice Hospitality Ltd.

3.⁠ ⁠Membership
3.1 All members are subject to these terms and conditions. Slice Hospitality Ltd reserves the right to use its discretion in all matters relating to membership. 3.2 Membership is paid monthly and automatically renews every month until cancelled in writing and acknowledged by Slice Hospitality Ltd. 3.3 The membership begins on the date of application, and subscriptions are paid monthly in advance. If a member joins partway through a month, the monthly entitlement can be used in the remaining part of that month. 3.4 Members will pay by debit card or other approved payment method on the same date of each month. Members are responsible for ensuring sufficient funds are available for payment. 3.5 Members will be notified in advance by email or other written communication of any changes to subscription fees. 3.6 Cancellation Policy: Members must provide one month's written notice of cancellation, either by email or letter, to Slice Hospitality Ltd. There will be no refunds for any cancellation circumstances. Any unused benefits or credits may be used until the end of the month in which the membership is cancelled. Members are responsible for ensuring that no further payments are taken from their account after cancellation. 3.7 Slice Golf members are welcome to bring guests to enjoy the golf simulators. Each guest must be paid for separately as per the booking system. This ensures fair and consistent access to our facilities for all members and their guests. 3.8 Members are responsible for the conduct of their guests while at the facility. 3.9 Slice Hospitality Ltd may revise the terms and conditions of membership from time to time. Members are responsible for reviewing the most current terms and conditions posted on our website or at the facility. 3.10 Slice Hospitality Ltd reserves the right to change or amend any terms and conditions at its discretion. 3.11 Membership is non-transferable. 3.12 Slice Hospitality Ltd may offer different tiers of membership, each with its own set of benefits and restrictions. These will be clearly communicated to the member at the time of sign-up.

4.⁠ ⁠Cancellation by Customer
4.1 We do not offer refunds. However, if you need to cancel or reschedule a session, lesson, or club fitting, we will accommodate you, provided you give us at least 48 hours' prior notice. 4.2 If you cancel with less than 48 hours' notice, we may be unable to reschedule, and you may forfeit the session fee. 4.3 Cancellation policies for events and group bookings may differ and will be communicated at the time of booking.

5.⁠ ⁠Cancellation by Slice Hospitality Ltd
5.1 Slice Hospitality Ltd reserves the right to cancel or reschedule any booking, lesson, event, or membership due to unforeseen circumstances, including but not limited to: * Facility maintenance or repairs * Events beyond our control (e.g., power outages, natural disasters) * Staffing issues * Double bookings * Any other reason 5.2 In the event of a cancellation by Slice Hospitality Ltd, we will offer the customer the choice of: * Rescheduling the booking for an alternative date and time, subject to availability. * A credit for future use at Slice Hospitality Ltd. * A full refund of any fees paid. 5.3 Slice Hospitality Ltd will endeavour to provide customers with as much notice as possible of any cancellation.

6.⁠ ⁠Arriving for Your Session/Code of Conduct
6.1 Please arrive in good time for the start of your session, lesson, or appointment. If you arrive late, the duty manager will determine if you can complete the entirety of your session. We will make reasonable efforts to accommodate late arrivals, but cannot guarantee that the full session time will be honoured. 6.2 All users of the facility must conduct themselves in a respectful and courteous manner towards other users, staff, and our property. 6.3 We operate a zero-tolerance policy towards any of the following: * Abusive, aggressive, or threatening behaviour towards staff or other users. * Vandalism or misuse of our equipment or property. * Intoxication or being under the influence of illegal substances. * Any behaviour that disrupts the enjoyment of other users. * Failure to adhere to safety instructions. 6.4 Any user who violates this code of conduct may be asked to leave the facility immediately, and may be banned from future use of Slice Hospitality Ltd, without any refund of fees paid. Slice Hospitality Ltd reserves the right to contact the authorities if deemed necessary.

7.⁠ ⁠What to Wear
7.1 Golf shoes are not required in the simulator bays. We recommend flat-soled shoes, such as trainers. The use of soft or hard-spiked golf shoes is not permitted in the simulator areas. 7.2 While there is no strict dress code, clothing should be comfortable and appropriate for using our facilities and participating in golf-related activities. We reserve the right to refuse entry to anyone wearing clothing that we deem to be inappropriate.

8.⁠ ⁠Equipment Provided and User Equipment
8.1 We provide golf balls for use in the simulators. 8.2 We have sets of golf clubs available for use in the bays, subject to availability. These clubs are provided for use within the facility only and must not be removed. 8.3 We promote a clean equipment policy. Any equipment (clubs or shoes) used on our simulators must be clean and in good condition before use. The duty manager has the right to inspect any equipment. 8.4 Users are responsible for any damage caused to our equipment or facility due to their negligence or misuse of equipment, including their own.

9.⁠ ⁠Use of Simulators and Facility
9.1 Users must adhere to all safety instructions provided by Slice Hospitality Ltd staff, posted signage, and these terms and conditions. 9.2 Only swing golf clubs in designated hitting areas and towards the simulator screen. 9.3 Ensure the area is clear before swinging. Users are responsible for maintaining control of their golf club at all times. 9.4 When it is not your turn to swing, remain a safe distance from the hitting area. 9.5 Be aware of the potential for errant shots. 9.6 Children under the age of 18 must be under the direct supervision of a responsible adult at all times. Adults are responsible for ensuring that children adhere to all safety rules. 9.7 No food or drink is permitted beyond the bars in the simulator areas, unless otherwise agreed by Slice Hospitality Ltd. 9.8 No smoking or vaping is allowed within the facility.

10.⁠ ⁠4K Projectors and Technology
10.1 Slice Hospitality Ltd utilises high-quality 4K projectors to enhance the simulator experience. While we strive to provide the best visual experience, we cannot guarantee the projectors will be faultless at all times. 10.2 In the event of technical issues with the 4K projectors or other technology, Slice Hospitality Ltd staff will attempt to resolve the issue promptly. If the issue cannot be resolved, we may offer a complimentary session, partial refund, or other form of compensation at our discretion.

11.⁠ ⁠Liability and Damage to Property
11.1 To the maximum extent permitted by law, Slice Hospitality Ltd, its owners, employees, and agents will not be liable for any: * Personal injury sustained by any user of the facility, except in the case of negligence on the part of Slice Hospitality Ltd. * Loss or damage to personal property brought onto the premises. * Indirect or consequential losses. * Business losses 11.2 Users are responsible for any damage they cause to the facility, equipment, or property of Slice Hospitality Ltd, including but not limited to the simulator bays, screens, projectors, and golf clubs. The cost of repair or replacement will be charged to the responsible user.
Slice Golf – Safety and Liability Terms. 11.3 Customer Responsibility. All guests are required to exercise due care and attention while using the golf simulators and facilities at Slice Golf. This includes maintaining full control of clubs, balls, and equipment at all times, and being aware of their surroundings and other guests. 11.4 Safe Conduct in Bays. Only one person should be swinging a golf club at any time within a bay. Spectators and other players must remain behind the designated safety line until it is their turn to play. Practice swings should only be made within the hitting area and directed towards the screen.
Guests must ensure that hands are dry and free from substances that may affect grip. Slice Golf reserves the right to stop play or remove any guest who fails to follow safety instructions or behaves in a manner that could endanger themselves or others. 11.5 Assumption of Risk. By entering the facility and using the simulators, guests acknowledge that golf involves inherent risks, including potential for personal injury or damage caused by stray clubs, balls, or equipment misuse. Guests accept these risks voluntarily. 11.6 Damage to Property. Any damage to equipment or property resulting from careless or improper use of the simulators or clubs may result in the guest being held responsible for repair or replacement costs. 11.7 Supervision and Instruction. Guests are encouraged to seek assistance from staff if unsure about safe operation of any equipment. Children under 18 must be supervised by an adult at all times.

12.⁠ ⁠Data Protection and Privacy
12.1 Any personal information collected by Slice Hospitality Ltd will be used in accordance with our Privacy Policy, which is available on our website and at the facility. 12.2 We may use your personal information to: * Manage your bookings and membership. * Communicate with you about our services, promotions, and events. * Improve our services and facilities. 12.3 We will not share your personal information with third parties without your consent, except as required by law.

13.⁠ ⁠Photography and Videography
13.1 Slice Hospitality Ltd may take photographs or videos of the premises, including customers, for promotional and marketing purposes. 13.2 Customers who do not wish to be included in such materials should inform Slice Hospitality Ltd staff. 13.3 Customers are permitted to take photographs and videos for personal use, provided that they do not interfere with other customers or staff, and that they adhere to our privacy policy. 13.4 Commercial photography or videography is not permitted without prior written consent from Slice Hospitality Ltd.

14.⁠ ⁠Governing Law
14.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. 14.2 Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.⁠ ⁠Amendments to Terms and Conditions
15.1 Slice Hospitality Ltd reserves the right to amend these terms and conditions at any time without prior notice. 15.2 Any amendments will be posted on our website and at the facility, and will be effective immediately. 15.3 It is the responsibility of all users to review the most current version of these terms and conditions. Continued use of our services following any amendments constitutes acceptance of those amendments.

16.⁠ ⁠Contact Information: If you have any questions about these terms and conditions, please contact us:
Slice Hospitality Ltd, 7 West Way Square, Botley, Oxford, OX2 9TJ